SOLUTION: We use a private email sending service with a high deliverability rate. All members are sent an order confirmation and an email containing their login credentials upon ordering. Please check with your email provider for email deliverability issues.

SOLUTION: The link to the membership section is in your account under the heading "Membership". If you cannot see this section, please try logging in on another device, different browser, and clearing all cookies and your browser cache.

SOLUTION: If you are receiving an error, please send us a copy of the error in the Additional Information box below.

SOLUTION: We have a robust security system to keep our site and customers safe. If you are locked out, that is due to entering the wrong username or password too many times, or your ip could be blacklisted in global databases. Please enter the email used when you placed your order when submitting a support request.

SOLUTION: Due to supply chain and supply issues, delivery delays are possible. Please allow some extra time for your order to arrive. If you have your tracking number, please periodically reference that information.

Please supply the following information to assist us in resolving your issue.

SOLUTION: There can be many reasons beyond our control for a failed transaction. We simply use the information provided by your financial institution to process transactions. Please contact your financial institution for further assistance.